General contact information for RSA Insurance Group
Use the drop-down list below to find our most commonly requested contact information.
It's a worrying time for many of us. We're keeping this page on our website up to date with the latest information relating to COVID-19.
| MORE TH>N | +44 (0) 330 1023 615 |
| Motability | +44 (0) 300 037 3737 |
| CYBG | +44 (0) 800 197 1614 |
RSA is one of the UK's largest commercial insurers, covering the insurance and risk management needs of a significant number of FTSE 100 companies.
Find out more about our products and services at www.rsainsurance.co.uk
To find an independent insurance broker in the UK, visit https://www.biba.org.uk/find-insurance.
RSA is committed to going the extra mile for our customers. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.
If your complaint relates to your policy then please contact the sales and service number shown in your schedule. If your complaint relates to a claim then please call the claims helpline number shown in your policy booklet.
We aim to resolve your concerns on an informal basis within three business days. Where we have been able to, we will send you a letter confirming this. We’ll also explain how you may be able to refer the matter to the Financial Ombudsman Service if you subsequently decide you are unhappy with the outcome.
In the unlikely event that we are unable to resolve your concerns through our informal complaints process, our Customer Relations Team will then review the matter on behalf of our Chief Executive.
The RSA Friends & Family Hotline is available to our employees’ loved ones in the event of an emergency at one or more of our UK sites – supporting them when they need us most.
Call 0800 107 1188
Find out more here.
| MORE TH>N | +44 (0) 330 1023 627 |
| John Lewis | +44 (0) 330 102 2576 |
| Nationwide Building Society | +44 (0) 800 145 6060 |
| Through your bank or building society | +44 (0) 345 070 0772 |
RSA no longer provides these policies. For more information visit the DUAL Asset Underwriting website.
Please visit our investor relations contact page.
RSA no longer provides life insurance, pension or annuity products. For more information about existing policies and the companies that now administer them, click here
Go to our Press office contacts page (for RSA Group and UK media enquiries only)
The Motability Scheme enables disabled people to use their government-funded mobility allowance to lease a new car, scooter or powered wheelchair.
RSA has provided insurance to Motability car customers since 1995, and to powered wheelchair and scooter customers since 2010.
| MORE TH>N | +44 (0) 330 1023 638 |
| John Lewis | +44 (0) 330 1022 745 |
| M&S | +44 (0) 800 9808 740 |
| Tesco | +44 (0) 345 0783 895 |
Former employees of RSA, Sun Alliance or Royal Insurance may have pension entitlement in one or more occupational pension scheme.
Find out more here.
Major shareholder notifications under the FCA's Disclosure and Transparency Rules should be emailed to shareholder.disclosures@gcc.rsagroup.com.
Our share register is managed and administered by Equiniti. Contact Equiniti for help and information about your RSA shares.
Visit our Fighting Fraud page for phone numbers and resources to help you
Locate an RSA office or brand in your part of the world.
RSA around the worldRoyal & Sun Alliance Insurance Ltd.
Registered in England and Wales No. 00093792.
Registered office: St Marks Court, Chart Way, Horsham RH12 1XL, United Kingdom.
Telephone: +44 (0) 1403 232 323 (note, this is an automated switchboard that operates 24/7)